Customer Agreement
CUSTOMER AGREEMENT
This Customer Agreement (“Agreement”) is entered into between INNOMEDAI D.O.O.E.L., with its registered address at NIKOLA PARAPUNOV Br.182/2, North Macedonia (“Company”), and the individual or entity using the services (“Customer”).
1. Scope of Services
INNOMEDAI D.O.O.E.L. provides digital health solutions, AI-powered medical support, and second opinion services for informational and decision-support purposes only. The services do not constitute medical diagnosis, treatment, or emergency care and do not replace consultation with a licensed healthcare professional.
2. Eligibility
By using the services, the Customer confirms that they are at least 18 years old or have legal authority to enter into this Agreement.
3. Customer Responsibilities
The Customer agrees to:
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Provide accurate, complete, and up-to-date information
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Use the services in compliance with applicable laws and regulations
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Not misuse, reverse engineer, or attempt unauthorized access to the platform
4. Medical Disclaimer
All content, insights, and outputs generated by the platform are provided for informational purposes only. INNOMEDAI D.O.O.E.L. does not provide medical advice, diagnosis, or treatment. Medical decisions remain the sole responsibility of the Customer and their healthcare provider.
5. Data Protection
Personal data is processed in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), and the Company’s Privacy Policy.
6. Intellectual Property
All software, algorithms, content, trademarks, and materials available on the platform are the exclusive property of INNOMEDAI D.O.O.E.L. Unauthorized use is prohibited.
7. Limitation of Liability
To the maximum extent permitted by law, INNOMEDAI D.O.O.E.L. shall not be liable for indirect, incidental, consequential, or special damages arising from the use or inability to use the services.
8. Termination
The Company reserves the right to suspend or terminate access to the services if the Customer violates this Agreement or applicable laws.
9. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of North Macedonia.
10. Contact
For questions regarding this Agreement, please contact:
THIRD-PARTY PROCESSING POLICY (TPP)
This Third-Party Processing Policy explains how INNOMEDAI D.O.O.E.L. engages third-party service providers in connection with its services.
1. Purpose
Third-party processors are used to support essential business operations, including hosting, cloud infrastructure, analytics, communication services, and technical support.
2. Data Protection Compliance
All third-party processors are contractually required to:
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Process personal data only on documented instructions
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Comply with GDPR and applicable data protection laws
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Maintain confidentiality obligations
3. Data Access Limitation
Third parties may access personal data solely to the extent necessary to perform their contracted services.
4. International Data Transfers
Where personal data is transferred outside the European Economic Area (EEA), appropriate safeguards are implemented, including Standard Contractual Clauses (SCCs) or equivalent mechanisms.
5. Security Measures
Third-party processors are required to implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or disclosure.
6. Oversight and Accountability
INNOMEDAI D.O.O.E.L. remains responsible for ensuring that third-party processors meet applicable data protection standards.
7. Contact
For questions regarding third-party data processing, please contact: